Driving Standards Agency
Our primary aim is to promote road safety in Great Britain by improving driving standards. We set the standards for theory and practical driving tests. We are the only organisation authorised to test learner drivers and motorcyclists.
• provide fair tests to the same standard nationwide, in an acceptable timescale
• provide a national network of suitably equipped centres in convenient locations
• run an efficient, user-friendly service to book tests
• tell you your test results promptly
• deal with complaints fairly and efficiently
• provide value for money
• work closely with business and trade associations to improve services to the public.
As a Trading Fund, we are required to cover our costs from the driving test fee. Examiners do not have a set number of people they will pass or fail. If you achieve the standard needed, you will pass your test.
Service standards
DSA publishes service standards for
• national average maximum waiting times for practical tests
• postal and telephone application handling
• keeping test appointments and issuing results of tests
• fairness of practical driving tests
• correspondence handling
• customer satisfaction with the overall level of service provided.
Full details of our service standards, our policy for refunding out of pocket expenses, our complaints procedure and how to contact us are contained in our leaflet
These are available at test centres and DSA area offices.
Links to DSA
The Driving Standards Agency (DSA) quick links
Learning to drive
Information for learner drivers and riders, and newly qualified drivers and riders. direct.gov.uk/drivingtest
Booking and managing a theory test
direct.gov.uk/booktheorytest to book a theory
direct.gov.uk/changetheorytest to check, change or cancel a theory test
Booking and managing a practical test
· direct.gov.uk/bookpracticaltest to book a practical test
· direct.gov.uk/changepracticaltest to check, change or cancel a practical test
Find your nearest
DSA’s range of ‘find your nearest’ services includes your nearest theory and practical test centres, and test routes. direct.gov.uk/motoringnearest
News
See latest Hall of fame pass photos here >>
Jack's feedback from Fairford - "Julie is a really good intstructor who makes the lesson fun but is also precise in what is expected. She is now teaching my sister as she helped me to pass first time, thank you"
Helen from Lakeside, Swindon - First Time Pass!
"I really enjoyed my driving lessons with Julie, she puts you at your ease from the very beginning. Before learning to drive with her I had had two other instructors and was still a bag of nerves before getting behind the wheel, but after having a couple of lessons with Julie I found myself improving very quickly. This was due to her method of talking you through the theory and then reviewing the exercise after which really helped me to pass my test as soon as possible, and I passed first time. Thank you." 
Beth from Eldene, Swindon - First Time Pass!
"While learning to drive with Julie she always made me feel reassured and confident when driving with positive feedback and lots of support which made me more confident in driving and progressed me further. I would recommend Julie as an instructor to anyone as she is fantastic! But have to add that she's fussy but that's what makes you pass first time and become a safe driver like myself. Thanks very much Julie."
Liam from Stratton, Swindon - First time Pass!
"Julie I thought that your instruction was excellent, very clear instructions, fussy on a few things which was needed. Thank you for helping me pass first time. Top instructor, thanks very much. Liam"
Ellie from Kempsford - Passed driving test first time.
"Julie is an excellent instructor who makes you feel safe and encourages your confidence. Julie is very friendly and this makes you feel comfortable when having your lessons. You can trust Julie to get you through your driving test. She has a 100% pass rate, wowzer. Thank you wouldn't have chosen anyone else!!!!!!"
Ian from Rodboune, Swindon - Passed first time. "Julie I thought you were amazing. Definitely felt more confident after driving with you than my first instructor. I would recommend you to any first time learner. You were easy to talk to which made it easier if I ever had a question I wouldn't hesitate about asking you, also you made every lesson fun, thank you!"
Georgina from Coleview - "Really informative and positive instruction. Friendly and relaxed instructor who made me feel really prepared for my test. Passed first time. Thank you!"
Patrick from Highworth - Passed driving test in Swindon first time! "I was recommended by a friend to take driving lessons with Julie Murphy's Driving School in Highworth. Glad I did as Julie is a great instructor and got me through my driving test. Passed first time. Many thanks..." 
Nerrisa from Highworth, Swindon - Passed first time! "Many thanks Julie as could not have passed my test first time without you". 
Rachel from Cricklade passed driving test first time with driving lessons from Julie Murphy's Driving School - Swindon. "I would gladly recommend Julie Murphy Driving School to anyone" Passed first time!
Hannah from Toothill, Swindon, Wiltshire. First time Pass! "I thought Julie was very refreshing and relaxing but at the same time made sure I was observant and cautious. If I was ever panicking she found a way to calm me down. Overall I think Julie was a fantastic instructor"
Jordon from Rodbourne, Swindon, Wiltshire. First time Pass! "Julie is a brilliant teacher. Not only an excellent driving instructor but also a great person to talk to.The praise and constructive criticism she gave me got me where I am today, a full license holder!!!! I reccomend Julie Murphys Driving School to anyone as I couldn't have done it without her" Passed fist time!
Ciara from Wootton Bassett, Swindon. First time pass! "Julie I thought you were a fantastic instructor. You were really encouraging and pushed me to do better and improve but did really well to boost my confidence when I needed it. You made it really fun too" Passed first time!
Daisy from Blunsdon, Swindon, Wiltshire. First time pass! "Julie is a great instructor, would highly recommend Julie Murphy's Driving School to anyone" First time pass.
Ranjana Pass Photo from Oxford - International licence holder. Passed UK driving test with the help of Julie Murphy's Driving School. Thank you!
Andre Pass Photo from Swindon, Wiltshire -International licence holder. Passed UK driving test with driving tuition from Julie Murphy's Driving School
Natalie from Greenmeadow, Swindon - First time pass!
"Julie is an excellent instructor! She explains manovoures and situations clearly. She has alot of patience and understanding which made me feel comfortable in my lessons, and also gives alot of reassurance which helped my confidence grow. I passed first time on my test and have recommended her to my friends and family"
